September 1, 2007

Getting Rogered

Filed under: Uncategorized — mhoye @ 3:37 pm

So, even though I ask them (every few weeks, it turns out) to not mail me things or contact me outside of the usual monthly bill, I got robocalled by Rogers earlier today, for a “customer satisfaction survey”. I’ve told them a couple of times now that one way to satisfy me as a customer is to, say, not robocall me, but let’s ignore that for a minute.

So, I told the person at the other end of the line that Rogers’ prices aren’t particularly competitive, and that I’m planning on switching to another ISP and phone provider, at which time I was promptly berated, and told that if you compare apples to apples, sir, I believe they’re quite competitive, and I think that if you did your research you’d find that to be true.

She actually said that: “your research”.

She went on to suggest that I should call back with the results of my research, maybe Rogers could give me “special pricing”. I asked her why I had to do that? Why should I, as a longstanding customer, not simply expect that I would be offered this new better price should it become available?

“We can’t give everyone special pricing, sir. If we did, it wouldn’t be special.”

Those were, literally, her exact words. Which really cemented the deal, so I ended the conversation there.

I don’t know if anyone who manages a telco reads this but in case it’s not totally clear, this sort of thing is why virtually everyone hates you.

1 Comment

  1. I’m so glad I don’t have to deal with Rogers anymore.

    Might there be an opportunity there for some ‘creative research’ a la ‘creative accounting’ though? Give it a shot: make up some incredible offer that a company has (anywhere) and tell them to beat it or you’ll take your business elsewhere.

    Squeak! Squeak!

    Comment by janice — September 4, 2007 @ 12:51 am

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