blarg?

To Whom It May Concern -

We have paid you, by my estimation well, for a 4-hour guaranteed-response SLA because we feel strongly that backups are an important part of a modern, professional computing environment in general and our critical infrastructure in particular, and that they should be performed routinely and with a very high degree of reliability.

We do not have a 4-hour SLA so that you have a three and a half hours to scrape some hobo off the pavement, hose him off and teach him the difference between a racked server and a used pizza box before throwing him into a cab.

Thank you for your attention in this matter,

-mhoye