Lies, Damned Lies And Automated Recordings

Cold City Light

Can we regard as a truism now that any human experience that is recorded for quality assurance purposes is going to suck?

My thinking on on this matter is as follows: yes.

You’d think that with the staggering volume of these things routinely recorded that we would be approaching some sort of customer-service nirvana by now, but alas.

One Comment

  1. Posted February 18, 2009 at 8:52 am | Permalink

    Whenever I hear those words, it reminds me of my responsibility to record the call myself for quality assurance purposes.

    Some online posted calls have resulted in customer experience improvements, but there’s no central clearinghouse for me to post my calls to.

    If you make one, you could be even more internet famous.